We would like to clarify that Hill Aura operates as a booking platform, partnering with various property owners to provide accommodation services.
Similar to other accommodation booking platforms, once a reservation is confirmed, the property is blocked and reserved exclusively for the guest on the selected dates, making it unavailable for other potential bookings.
As per our company’s cancellation and refund policy, cancellations made at least 10 days before the scheduled check-in date are eligible for a 100% refund of the advance payment.
However, cancellations requested within 10 days of check-in are non-refundable, as the accommodation has already been reserved and the property owner may lose potential bookings.
This policy is in place to ensure fairness to both our guests and our partnered property owners.
We appreciate your understanding and cooperation.
At Hill Aura, we understand that travel plans may change unexpectedly. To ensure a fair and transparent booking experience, we have established the following cancellation and refund policy.
1. Cancellation Policy
- 10 days or more before check-in: Guests are eligible for a 100% refund of the advance booking amount paid.
- Less than 10 days before check-in: No refund will be provided.
- Cancellation on the check-in date or no-show: The booking will be considered non-refundable.
2. Refund Processing
- Eligible refunds will be processed within 7–10 business days from the date of cancellation approval.
- Refunds will be issued to the original payment method used during booking.
- Any applicable non-refundable payment gateway or transaction charges may be deducted from the refund, where disclosed at the time of booking.
3. Booking Modifications
- Requests to change booking dates are subject to property availability and approval.
- Any difference in accommodation pricing resulting from a date change must be paid by the guest.
- Date changes are not guaranteed and may be subject to additional charges.
4. Early Check-Out & No-Show
- No refunds will be provided for early check-outs, unused nights, or failure to arrive on the scheduled check-in date.
5. Cancellation Requests
- All cancellation requests must be submitted through Hill Aura’s official customer support channels.
- The cancellation date will be determined based on when Hill Aura receives the request.
6. Special Circumstances
- In cases of property unavailability or cancellation initiated by Hill Aura or the accommodation provider, guests will be offered an alternative stay or an applicable refund.
- Any refunds required under applicable consumer protection laws will be honored.
7. Acceptance of Policy
- By confirming a reservation and making an advance payment, guests acknowledge that they have read, understood, and agreed to Hill Aura’s Cancellation & Refund Policy.
- Hill Aura reserves the right to update this policy from time to time. The policy communicated and accepted at the time of booking will apply to that reservation.