1. What we collect
Only what an enquiry actually requires. We take no payment on this site, so there are no card or bank details here to collect, store or lose:
- Your name, phone number and email address.
- The stay, dates and party size you asked about.
- The WhatsApp or phone conversation you have with us about the trip.
- Basic, aggregate analytics about how the site is used. No profiles, no ad networks.
2. Why we hold it
To make the booking happen, to hand the host the details they need to expect you, and to be able to answer you if you call back six months later about the same trip. That is the whole list.
3. Who else sees it
The property's owner, and only once a stay is going ahead: your name, arrival time and party size. They do not receive your email address.
Our messaging provider, to run the WhatsApp thread.
Nobody else. We do not sell, rent or trade personal data, and we do not run advertising pixels on this site.
4. How long we keep it
Records of a stay that went ahead are kept for seven years, because tax law requires it. Everything else — enquiries that never became a stay, message threads — is cleared after eighteen months.
5. Your rights
Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to hillaurastays@gmail.com and we will act within thirty days, usually far sooner.
Deleting your data means we can no longer arrange a trip that is still open, so if one is we will confirm it is finished first.
6. Cookies
This site sets no advertising or tracking cookies. What is stored locally is functional only — your filter selections, so a refresh does not lose them.
7. Contact
Questions about any of this go to hillaurastays@gmail.com, or to the postal address on the Contact page. A real person reads that inbox.